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As the Technical Support Engineer, you will utilize your passion for helping others to ensure that our Users and Enterprises are successful in their use of DataStax products and solutions. This is a continuous learning and teaching role where you will develop and share your knowledge of troubleshooting, configuration, and exciting new technologies inclusive of and complementary to Apache Cassandra and DataStax Enterprise.
What you will do:
Research, reproduce, troubleshoot, and solve highly challenging technical issues
Provide thoughtful direction and support for technical inquiries
Ensure that customer issues are resolved as expediently as possible
Diagnose and reproduce customer reported issues and log JIRA tickets
Participate in on-call rotation for after-hours, holiday, weekend support coverage
Create code samples, tutorials, and articles for the DataStax Knowledge Base
Collaborate and contribute to Support Team infrastructure tools and processes
Your experience should include:
Supporting large enterprise customers in a customer-facing support role.
Supporting Apache Cassandra environments or other relational and/or alternative database technologies
Strong understanding of Java, Python, Go and/or another programming language
Strong Linux and Networking skills navigation and tools
Excellent verbal and written communication skills
Lifetime learner, self-motivated with ability to multi-task during high pressure situations
Experience supporting Apache Pulsar, Apache Kafka, or similar technology
Experience supporting Kubernetes-based distributed applications
Familiarity with event driven architectures and patterns (event streaming, event sourcing, CQRS)
Familiarity with stream processing frameworks such as Kafka streams, Spark Streaming, Flink
If this motivates you, we'd love to hear from you! Would you like to join our crew?