Community Support Specialist (Customer Service)

Codeverse is a multi-award winning creative coding platform built for kids. Our mission? To inspire every kid to be a creator!

We’ve built engaging and intuitive tools (including a super cool, real programming language called KidScript!) to make learning to code approachable, fun, and rewarding.

Our curriculum is designed for kids as young as 6 and introduces all the foundations of computer programming while incorporating creativity, design principles, and mechanics.

We offer live one-on-one classes for kids hosted by our incredible team of guides who work with the kids each week to bring their ideas to life.

At Codeverse, one of our top priorities is creating an amazing experience for the kids and parents who interact with us--every child that takes part in a Codeverse Class should feel inspired to create, motivated to learn, and empowered to challenge themselves. Similarly, the guides who are at the center of the experience must be supported in order for them to focus on what matters most.

Reporting to the Mission Control Manager, you will provide high-quality support to both our customers as well as our Virtual Guide team. You’ll answer questions, and address concerns, helping to bring the dream of Codeverse to life for hundreds of kids, parents, and guides.

Specifically, you will:

• Anticipate and uncover customers' needs and communicate Codeverse's ability to address those needs
• Be a customer experience pro who will assist customers in all capacities and go the extra mile to figure out what makes customers tick
• Be a Codeverse ambassador who believes in our mission and is always striving to bring more families into the Codeverse community
• Serve as a point of contact for our Expert Guides during classes to address operational and technical issues during 1:1 virtual classes
• Be a key component of the Mission Control team, doing your part to ensure the team as a whole functions at the highest level

The ideal candidate for this job is:

• Extremely passionate about our brand, mission, and product
• Comfortable working with kids and parents
• An excellent communicator
• Tech savvy and able to pick up on new systems and processes seamlessly
• Extremely detailed oriented and a diligent note taker on each interaction
• Able to understand the value of clean and consistent data
• A team player able to collaborate with all teams from technology to operations in support of excellent customer service and technical support

Most importantly, we’re looking for someone who is a great cultural fit for the team we’re building. We take our work seriously, but not ourselves.

• This Community Support Specialist role will be paid hourly and is a part-time position (weekends and some weekdays)
• Must be a US citizen, hold a US Resident Alien card, or possess a valid US work permit
• Must pass a background check