About Us
Brightline is on a mission to build a bright future for every child, bringing extraordinary behavioral health care to children and families.
We’re in the middle of a behavioral health crisis that we can’t ignore—especially not when it comes to our children. 1 in every 5 children has a behavioral health condition, yet up to 80% still get little or no help. Far too many families face insurmountable barriers when their child really needs help, and parents are too often left feeling alone and without the support they need. We can do so much better. That’s why we’re here!
Brightline is convening a team of leading coaches, clinicians, technologists, business leaders, and creative thinkers to completely transform what behavioral health care looks like. Together, we’re building exceptional technology and real-world care to bring a warm, supportive, and goal-oriented experience to families. And we’re all here to help children and families thrive.
About the Role
We are looking for a Senior Manager, Clinical Quality who has experience managing clinical quality in a provider organization or hospital setting. The right candidate will be passionate about providing behavioral health therapy for children and teens. This person will be responsible for building and managing a robust clinical quality management program in collaboration with a number of operational and clinical leaders. The goal is to maintain a high reliability environment. Clinical education or background is preferred. Experience with behavioral health is a plus. This candidate should have strong project management skills, ability to work cross-functionally and be able to thrive in a high-paced startup environment. This person will report to the Chief Medical Officer.
Primary responsibilities:
- Lead efforts to build out overall structure of a comprehensive quality management program overseeing multiple care service lines (coaching, therapy, psychiatry)
- Help ensure that we are delivering evidence-based and consistent care as well as a delightful patient experience
- Oversee collection of data and dashboards to allow clinical leaders to oversee provider performance
- Coordinate manual case review and tabulation process
- Coordinate Quality Management Committee meetings
- Collaborate with operational leads in resolving and reporting on: patient complaints, care escalations, and safety events
- Participate in trending and process improvement efforts
- Participate in safety event analysis and resolution
- Collaborate with external facing teams on reporting
About You
Must-Have:
- Significant experience in building and maintaining quality of care in a provider organization or hospital system environment
- Strong project management skills required. Ability to organize and execute on on-going projects.
- Background or training in care delivery preferred
- Exposure to mental health care delivery preferred
- Ability to manage and present data/metrics
- Experience in communicating with and interacting with providers
- A passion for our mission to redefine mental l health for children and their families
- Demonstrated ability to work collaboratively
- Excellent written and verbal communication skills
- A willingness to be flexible. Pivot as needed. Jump in when there’s a need.
- The drive to be part of building something new - to work hard, to move quickly, to be your best self and to adapt to the constant change and evolution of a start-up
The Brightline team is headquartered in the SF Bay Area. This is primarily a remote position, however, occasional travel may be required.
Brightline is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
