Who We Are and What We’re About:
Brightline is on a mission to build a bright future for every child, bringing extraordinary behavioral health care to children and families.
We’re in the middle of a behavioral health crisis that we can’t ignore—especially not when it comes to our children. 1 in every 5 children has a behavioral health condition, yet up to 80% still get little or no help. Far too many families face insurmountable barriers when their child really needs help, and parents are too often left feeling alone and without the support they need. We can do so much better. That’s why we’re here!
When you join Brightline, you’re joining a team that has an unstoppable drive to change the lives of families across the country. We’re a team of thoughtful problem-solvers, expert and kind clinicians, and experienced operators and technologists. Above all, we’re committed to helping each other succeed, learn, and grow—all while bringing care to families when, where, and how they need it.
No matter what you’re looking for in your next role, we’re pretty confident that you’ll #FindItAtBrightline.
About the Role
We are looking for an exceptional design researcher who will support the growth and scaling of our design research capabilities. You will be a champion of user understanding, driving research initiatives that have a massive impact on the kids, teens and families who receive care at Brightline. This influential role will report into the Design Research Manager on the design team and partner closely with other team members spanning Product, Design, Engineering, Clinical Programs, and Marketing.
Primary responsibilities:
- Design, scope and run research at scale in our growing company
- Operationalize design research throughout the org
- Facilitate collaborative synthesis sessions, design thinking workshops and design sprints
- Craft insight driven stories that help us make sense of our members and customers goals and needs
About you
You will thrive at Brightline in this role if you have:
- A passion for our mission to redefine behavioral health for children, teens, and their families
- 5+ years of experience in design research, utilizing a wide variety of qualitative methods as well as human-centered design principles
- Experience partnering closely with other insight teams to strengthen your hypotheses and findings (e.g. Data Science, Member Support, Science)
- Experience researching a variety of user types, such as consumers, clinicians or enterprise customers, and a talent for storytelling through different mediums
- A mastery of design research best practices, including innovative out of the box research methodologies beyond user interviews
- Workshop facilitation skills, passion for teaching others about research and bringing stakeholder partners into your process
- Experience and techniques for garnering rich insights remotely
- A commitment to promote our initiatives around accessibility, diversity, equity, and inclusion
Nice-to-haves:
- Experience with participatory design methodologies and co-design practices
- Experience conducting research with minors
- Experience conducting research with clinicians such as therapists or prescribers
Benefits + Perks:
- Remote first and focused on community—we have Bright Spots with employees across the country (check out more info below) + generous work-from-home stipend
- Competitive compensation & benefits packages because we know the work you do is hard and we recognize how valuable you are, including an unlimited PTO policy + 14 paid holidays, Health, Vision, Dental, 401k, and stock options
- Collaborate with diverse members across teams with weekly group learning opportunities and team breakfasts (and offsite retreats in the future!)
- Dedicated time for your health and wellness, including group workouts and meditations hosted by Brightline employees
- With your help, we’ll build diverse & equitable programs and experiences
Brightline is a nationally distributed team with many of our team members located throughout the country, some of those being: New York, Boston, Seattle, Portland, Atlanta, Houston, Denver, Minneapolis, San Diego, and Los Angeles. The Brightline office is headquartered in the SF Bay Area, but we consider all local and remote (U.S.) candidates.
At Brightline, we believe that collaborative, diverse, and empathetic tech & product teams can create transformational products to change the lives of families across the country. In a conscious effort to create a diverse and inclusive environment for our employees and the families we serve, we celebrate our individual differences and walks of life. Brightline is an equal opportunity employer and encourages all applicants from every background and life experience to apply.
