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Program Manager – Market Implementation

Bright Health

| 2023-12-12

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ABOUT THE ROLE

Our Market Success team is responsible for the successful implementation, launch, and ongoing management of Bright Health’s local markets. As the Market Implementation Program Manager, you are responsible for developing and executing a scaled process for the launch of new Bright Health markets. You will lead multiple, concurrent implementations in collaboration with Bright Health’s care partners, internal centers of excellence, and local market leadership.

YOUR RESPONSIBILITIES

Implement New Bright Health Markets and Market Expansions:
Lead day-to-day cross-functional activities and steward matrixed accountabilities for multiple, concurrent market implementations with Bright Health’s care partners, centers of excellence, and in market leadership.
Independently prepare, lead, and facilitate CP executive discussions and meetings during implementation, including workstreams and Joint Implementation Committees
Create and manage comprehensive complex project plans for multiple concurrent care partner and advanced primary care implementations in a market or pod.
Document program details by preparing meeting material, outcomes, and creating summary reports.
Partner cross-functionally to ensure project milestones are met and deliverables are produced by established deadlines.
Identify project impacts by applying critical insights and lessons learned and by facilitating input across Bright’s teams and care partners.
Lead collaboration across Bright Health with other departments to ensure implementation-related requirements are successfully created, defined, and approved to deliver and support active implementations (e.g. business requirement documentation, use cases, workflows, etc.)
Collaborate with business owners throughout the organization to insure exceptional service and delivery throughout implementation and into operations.
Pre-implementation support includes participating in Scope Review discussions on efforts and delivery timeframes.
Lead the change order process to identify changes to scope that may impact delivery/ go-live timeframes.
Support Market Leadership and other Functional Leaders in managing staffing needs to support multiple implementations.
Capture strategy for local market implementation and expansion of new markets and convey to internal teams.
Engage external vendors and constituents to explain goal and context of implementation scope.
Support development of trusted, long-term partner relationships and success of Market Management P&L goals by implementing contractual deliverables on-time and exceeding partner expectations.
Facilitate knowledge and relationship transitions from Market Development team to Market Management team by coordinating with cross-functional teams, and facilitating onboarding of local market leaders and provider relations representatives
Develop Contract Accountability Matrices to drive project scope and deliverables.
Identify process and/or capabilities gaps then collaborate across Bright Health with other departments for solutions to ensure contract compliance.
Coordinate with existing market staff to execute new care partner implementations for market expansions.
Leverage Implementation best practices and expertise to identify gaps, problem solve and create documentation to support internal Bright teams and departments tailored to each Care Partner in a fast-paced environment
Serve as central point of orientation to lead and support pre- and post-Launch activities for concurrent Implementations with the ability to effectively build communicative forums to relay issues, statuses and remediation pathways for Care Partners.
Identify project impacts by applying critical insights and lessons learned and by facilitating input across Bright’s teams and care partners.
Develop and Optimize Scalable Implementation Processes and Tools:
Collaborate with other departments during implementations to create a single project plan across all Bright Health workstreams
Develop, optimize, and use implementation governance and tools, including but not limited to project charters, project plans, issues and action logs, status reporting, risk mitigation, and relationship maps.
Contribute to optimizing Bright’s market implementation processes across all Bright Health markets and product expansions, while coordinating with allied cross-functional teams to understand and meet the needs of multiple stakeholders.
Develop new workflows and processes (as needed) to support the market implementation process. Potential workflows and processes are to be determined based on the needs and requirements of existing and new implementations, products, and services.
Develop and leverage tools and processes required to support successful implementation and tracking of new markets, including but not limited to: Project management tracking tools, CRM, Wikis, etc
Develop and manage knowledge repository of implementation artifacts/ deliverables and key internal & external documentations.
Invest in learning Bright Health products and services in the market to enhance functional and technical knowledge of business.
Coordinate implementation efforts for Bright Health, including clinical, technology, analytics, value-based models, provider engagement/relations, and health plan operations. Scope of support includes developing implementation / rollout plans, developing communication and Care Partner playbooks to support rollouts, and project managing specific launch efforts.
Provide Program Management Support Strategic Initiatives:
Develop program charters in support of strategic initiatives including scope definition, accountable parties, and governance structures.
Coordinate with subject matter experts and stakeholders across the enterprise to execute requirements gathering and solution design.
Document business requirements and workflows in support of strategic initiatives.
Ensure appropriate stakeholders review and approve business requirements documents and strategic resolutions.
Develop and manage project plan, project tracking, status reporting and risk and issues management in support of strategic initiatives.
Coordinate with external vendors as needed to support project needs including, clarifying business requirements, soliciting proposals, supporting SOW process, and managing vendor activities.
Manage escalations within governance structure.
Collaborate with project stakeholders to prioritize project deliverables.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

Bachelor’s degree required
Six (8) or more years of experience in project management is required; preferably within a healthcare payer or provider
Five (5) or more years of experience with process improvement and health plan implementation is required
Expert knowledge of MS Office products and advanced knowledge of MS Project (or novel analogue) is required

PROFESSIONAL COMPETENCIES

Previous health care experience, preferably in one of more of the following areas: provider systems, health plans, population health, and/or ACOs/ CINs
Excellent written and verbal communication skills
Experience in a Project Management Office (PMO)
Six Sigma training or PMP project management certification
Ability to understand and identify delivery risks and develop mitigation strategies
Ability to perform multiple tasks and prioritize simultaneously
Proven track record of customer service skills
Experience leading teams and working in cross-functional environments
Advanced time management, project management, and analytical skills
Strong Power point presentation skills

ABOUT US

At Bright Health, we brought together the brightest minds from the health care industry and consumer technology and together we created Bright Health: a new, brighter approach to healthcare, built for individuals. Our plans are easy to manage, personalized and more affordable, giving people the quality care they deserve. Through our exclusive care partnerships with leading health systems in local communities we are reshaping how people and physicians achieve better health together.

We’re Making Healthcare Right. Together.

We've won some fun awards like: Great Places to Work, Modern Healthcare, Forbes, etc. But more than anything, we're a group of people who are really dedicated to our mission in healthcare. Come join our growing team!

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

BRIGHT ON!

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