Technical Support Specialist

Bluebeam develops innovative technology software solutions that set the standard for collaboration and workflow efficiency for Architects, Engineers and Construction professionals worldwide. We have several offices in the US, as well as Stockholm, Copenhagen, London, Munich and Brisbane We’re now looking for a self motivated Technical Support Specialist to join our team in Australia.

This role can be either a full remote or hybrid, depending on where you are based in Australia.

Responsibilities

• Serve as a front-line contact for our APAC customers by answering technical support inquiries.
• Advise on technical issues and best practices, helping them achieve the desired end-result for our products using documentation, email via our ticketing system and by phone.
• Create and translate internal and external documentation for technical issues and known best practices.
• Analyze, verify, find workarounds and/or report software bugs to Senior specialists and our engineering department.
• Act as an advocate for the customer and effectively communicate feedback to and from internal departments.
• Work closely with our European and US support teams via Slack, email and video conferencing.
• Assist internal teams understanding technical issues for our internal systems and subscription services.
• Assist with other miscellaneous projects as assigned - because you’re flexible! This includes working inter-departmentally to support Bluebeam philosophies and goals.

What we're looking for in you

• Customer service skills, help our customers solve problems with a positive attitude and helpful spirit.
• Strong written and verbal communication skills in English
• Minimum 2 years of Technical Support experience dealing with external customers preferably within a software/hardware technology or IT company.
• Solid technical/computer proficiency, good knowledge and understanding of Microsoft Windows OS (10,11), web browsers, as well as Cloud/SaaS solution and subscription license management.
• Strong troubleshooting methodology
• Well organized, detail oriented, and able to prioritize numerous tasks and job responsibilities

Bonus points if you have previous experience in:

• PDF software
• CAD software
• AEC industry
• JIRA, Confluence, or Salesforce
• CompTIA or Microsoft MTA Certifications
• Supporting SaaS environments, Integrations and APIs

What we offer:

• Competitive compensation and benefits package (including fully paid for BUPA for spouse/partner and/or children)  Can cover eligible dependents such as a spouse/partner and/or children  Can cover eligible dependents such as a spouse/partner and/or children Can cover eligible dependents such as a spouse/partner and/or children   Can cover eligibldependents such as a spouse/partner and/or children  
• Work-life balance fostered through a culture of diversity, inclusion, and appreciation of individual lifestyle needs
• You will have the opportunity for continuous professional development
• People-focused, entrepreneurial start-up culture with the backing of a stable, global, corporate entity - Nemetschek

Does this sound like you? If so, then please send the following:

• Your CV 
• Optional - a cover letter that reflects your personality and why you're interested in joining Bluebeam

Learn even more about Bluebeam here: http://careers.bluebeam.com/

About Bluebeam

Bluebeam develops innovative technology solutions that set the standard for collaboration and workflow efficiency for Architects, Engineers and Construction professionals worldwide. Our award-winning software, Bluebeam Revu, and our cloud-based collaboration platform, Bluebeam Studio, continue to serve as essential workflow solutions that connect all projects and teams, increasing productivity while saving both time and money. Our solutions help build some of the world’s most innovative projects, from state-of-the-art hospitals, multi-million-dollar transportation systems to iconic buildings. With offices in the US and Europe, Bluebeam is rapidly expanding its global presence and looking for talented individuals to join our team, both domestically and abroad.