About Bitfocus, Inc.
Founded in 2003, Bitfocus, Inc. is changing the way communities nationwide integrate software, systems, data, and policy to innovate and strengthen the nation’s social safety net. We develop software and administer data systems that affect and change lives, connecting our most vulnerable populations to the most effective resources available in their communities. Our products empower organizations and communities to better leverage their resources, helping them to become data-driven in their efforts in all areas of health, human, and social services.
Our diverse and inclusive culture has played a key role in our success at Bitfocus. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
***Bitfocus is a fully remote organization; this will be a work-from-home position***
Summary/Objective:
- The Product Manager is responsible for product vision, planning, and delivery throughout the Clarity Human Services product life cycle.
- Architect features and functionality that align with the product vision and roadmap for Clarity Human Services based on input from internal stakeholders, customers, market research and their own industry insight.
- Collaborate closely with diverse stakeholders to design and deliver new features and reporting enhancements that align with the product vision, meet market needs and are delivered to a consistently high-quality standard; while maintaining compliance with federal and local requirements.
- Support research, synthesizing input from marketing, sales, and customers to drive product design and approach.
- Identify the key benefits and value of new features and enhancements to help guide marketing plans and collateral (including web updates, product training materials and sales training).
As a Product Manager, You Will:
- Partner with the Operations, Database, QA, and Engineering teams to ensure project requirements are met and timelines are maintained.
- Develop product requirements that are clear, accurate, and fully address all business logic and impacts to the system.
- Translate customer needs into Clarity Human Services business processes while maintaining compliance with federal and local requirements in coordination with the Regulatory Compliance Specialist
- Analyze the impacts of tasks and communicate changes to affected teams.
- Develop subject matter expertise on Clarity Human Services software, the market, relevant technology, and the competition.
- Support implementation of the Clarity Human Services product strategy and roadmap
- Manage the product throughout its lifecycle from concept to end-of-life
- Collect, manage and maintain traceability of requirements from all stakeholders across product releases
- Write the business case for development initiatives and gain internal approval
- Write clear Product Requirements related to upcoming and potential features and projects with the ability to ideate multiple solutions or alternative approaches as necessary
- Support QA as necessary to ensure releases align fully with defined requirements and specifications
- Support customer-facing teams in the demonstration of new products
- Monitor, report, and improve product performance
- Run trials and MVPs, develop and deliver go-live launch plans
- Support Learning & Development with product-related documentation
- Collate feedback from internal staff and customers
- Represent the voice of the customer and product in senior-level management meetings
- Champion the product internally and externally
- Be recognized as a leader in the business and build relations with business stakeholders
You Will Love This Position If You Are:
- Passionate about ideating and delivering best-of-breed software solutions.
- Willing to have in-depth knowledge of the Clarity Human Services software and associated impacts on database structure and reporting functionality.
- Passionate about problem-solving, analysis, and learning new skills.
- Extremely focused on detail, and can design complex systems with many moving parts while maintaining a focus on simplicity.
Experience Required:
- You are highly organized with excellent time management skills.
- You possess sophisticated project management skills and a demonstrated ability to meet deadlines and contractual obligations, including the ability to constantly triage and move projects along parallel timelines while responding to new priorities.
- You have strong analytical abilities, with working knowledge of quantitative and qualitative statistics and (basic) analytics tools.
- Innovative thinking to identify best practices when problem-solving.
- Expert in writing clear, concise requirements for engineering teams.
- Experience utilizing Jira for Agile workstream planning and delivery.
Core Competencies:
- Systems Thinker – Intuitively identify the overall structures, patterns, and cycles of complex systems and processes
- Analytical and Strategic – A data-driven decision-maker who builds consensus and aligns action to strategy. Can effectively prioritize sequences of interdependent goals and deadlines while ensuring all project requirements are delivered on time.
- Excellent communicator – Strong written and oral communicator adept at conveying complex topics to a lay audience
- Resourceful – Figures out how to achieve results creatively with finite resources
- Entrepreneurial – Thrives in an agile, lean, fast-paced environment
- Empathic and Ethical – Self-aware, accepting, honest, open, polite, and respectful of other
What Makes You Stand Out:
- In-depth knowledge of HUD and federal partner funding policies, reporting requirements, and data standards.
- In-depth knowledge of full software development lifecycle and best practices.
- Innovative approach to designing development project requirements and deliverables.
- Experience with Looker, and knowledge of reporting analytics tools.
How We’ll Support You:
- Work in a fully remote/virtual environment
- A unique, friendly, and caring culture! Hear more from our employees on Glassdoor.
- Medical (Aetna) / Dental / Vision (Bitfocus covers 100% for the employee and 50% for dependents)
- 401(k) Match
- Paid parental leave (12 weeks!)
- Paid time off (including paid sick time, PTO, volunteer time off, floating holidays, and more!)
- 13 paid holidays per year
- Bitfocus primarily uses Apple computers; all new employees receive a MacBook Pro to use in their role at Bitfocus
- Educational Assistance Program
- Opportunities for professional growth and development
