About Bitfocus, Inc.
Bitfocus is a rapidly growing company working to help communities use data to tackle their greatest social challenges. Our software and services help non-profit, government, and community organizations build effective response systems to homelessness and are used in more than 75 communities, including high-profile communities serving the densest populations of homelessness nationwide.
Our professional services set us apart from other software companies. We provide typical software administration services, but the heart of our service is the partnership we build with our communities to better understand their needs and goals when it comes to addressing homelessness. We collaborate with community leaders, share knowledge gained working with communities across the county, act as liaisons between policymakers and staff on the front lines, and we take the lead on a variety of projects and initiatives to help our communities meet their goals around ending homelessness.
Our diverse and inclusive culture has played a key role in our success at Bitfocus.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
THIS IS A FULLY REMOTE POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.
About our Community Administration Team:
The Community Administration team partners closely with communities across the United States to maximize the role of HMIS as a key element of a strong homelessness response system. Our role varies widely and the day-to-day work may include responsibilities such as:
- Working closely with community partners to guide, plan, and manage complex initiatives in response to new federal funding.
- Consulting with county leadership about how to bring new shelters into the local coordinated entry system.
- Configuring Clarity Human Services to allow two agencies to share data with each other.
- Reviewing data quality and outcomes dashboards to identify priority areas for agency outreach and support.
- Collaborating with other Bitfocus departments to develop a custom report.
- Designing audience-appropriate trainings for front line staff, agency managers, and other community stakeholders. Topics may include: HMIS requirements, coordinated entry workflow, local initiatives, CoC best practices, and/or other HMIS-related topics.
- And so much more!
Success/Impact Statement:
As an invested member of the local community, Community Admin Specialists perform a range of cross-functional duties in support of customer-facing teams and multiple communities, including project management, system administration, data analysis, and community trainings. The Community Admin Specialist develops and maintains a comprehensive partnership with the internal teams and the customers at multiple levels, anticipating needs and providing solutions as a critical part of a region’s homelessness response systems.
As a Community Admin Specialist, You Will:
- Develop trainings and presentations in partnership with customer-facing teams to be delivered live and/or pre-recorded.
- Assist or manage projects such as Coordinated Entry redesigns, new data entry workflows, or updates to system configurations in collaboration with customer-facing teams.
- Create internal and external documents summarizing workflows, solution comparisons, configuration options, etc.
- Assist customer-facing teams with agency outreach, basic data analysis, and/or submission of system-wide reports.
- Develop subject matter expertise on Clarity Human Services software.
- Develop subject matter expertise on the local and national policies, practices, and program models that impact the homelessness response system.
You Will Love This Position If:
- You seek and are inspired by new ideas and new ways of thinking.
- You never let your ego get in the way.
- People always tell you you’re a good listener.
- You're ready to 'pivot' like you're a professional dancer.
- You’re obsessed with supporting team success.
- Spreadsheets and project plans bring you peace.
- “Bringing order to chaos” is your personal slogan.
Required Experience That Drives Success In This Role:
- You have strong attention to detail and project management skills.
- You have the ability to be flexible and pivot in order to adapt to changing needs and requirements.
- You have the proven ability to learn new technologies, databases and/or software applications.
- You have developed trainings (including slide decks and/or on-screen demonstrations) and are comfortable facilitating discussions across varied audiences.
- You have a demonstrated ability to reliably meet deadlines and contractual obligations, including the ability to constantly triage, moving projects along parallel timelines while responding to new priorities.
- You have excellent people/public relations skills.
- You are highly organized with excellent time management skills.
What Makes You Stand Out:
- You have demonstrated expertise in adult education/training, data analytics, and/or project management.
- You have an understanding of the complexities and nuances of homelessness response systems.
- You have in-depth knowledge of HUD and federal partner funding policies, reporting requirements, and data standards.
- You have experience working with local government in a vendor or consultant capacity.
- Subject matter expertise in one or more of the following domains:
- Coordinated Entry
- Homelessness Management Information System(s) (HMIS)
- HUD and/or Federal Partner Requirements & Reporting
- Continuum of Care Roles and Responsibilities
- Data Quality Improvement
- Data Visualization
How Bitfocus Will Support You:
- Work in a primarily remote/virtual environment
- A unique, friendly, and caring culture! Hear more from our employees on Glassdoor
- Medical (100% paid for employees)
- 12 weeks of 100% paid parental leave
- Dental and vision insurance
- 24/7 telehealth services for your whole family
- 401K Retirement Plan
- Paid time off
- Paid volunteer time off
- 13 paid holidays
- Bitfocus primarily uses Apple computers; all new employees receive either an iMac or MacBook Pro to use in their role at Bitfocus
- Opportunities for professional growth and development
