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Account Manager, Client Success
At Arena Analytics, we believe that talent is equally distributed, but opportunity is not. Our goal is to rewire the labor market by applying predictive analytics, data science, and artificial intelligence to transform the way organizations identify, match, and hire people. Through our solutions, employers maximize retention by hiring people more likely to stay, improve performance by matching people to the right jobs, and reduce bias in the hiring process by leveraging our powerful AI model. We’re looking for passionate, collaborative, entrepreneurial people who care about building valuable solutions to fundamentally shift hiring practices for the better.
Reporting to the Vice President, Client Success, this role will be responsible for partnering with our enterprise partners to advocate service excellence on their behalf, drive product adoption and satisfaction, and provide a continuous service feedback loop regarding the overall value of our products and services.
We’re looking for an individual with a multi-faceted passion for data, client services, and outcomes-driven hiring practices, who wants to be part of a team essential to company revenue and overall growth. An ideal candidate has experience in a fast-growing SaaS+ organization and has client management experience with products leveraging artificial intelligence and machine learning to address organization talent challenges. This critical role is part of an expanding team as we scale the organization and redefine service excellence.
Responsibilities include but are not limited to:
Qualifications and Skills:
Work Hours and Benefits
Arena is a remote friendly company, with a main office in Baltimore, MD for those who love an office environment, and the opportunity to work remotely in multiple states. We believe in work-life balance and want our full-time exempt employees to complete their work within a 40 hour work week. We offer a competitive salary and benefits, equity grant, 401K, PTO, and annual learning stipend.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.