Sales support Executive

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners – taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

This position is located at our Central Reservations Office in Sri Lanka.

The Sales Support Executive is responsible for working closely with global and regional sales teams, assisting, and coordinating Commercial and Sales related administrative activities and administering sales support systems and sales data. Trade data across the business is considered key for sales. The role does not regulate / govern data but must comply in GDPR practices and safeguarding corporate data by following corporate data security practices. Offering vital administrative support to the Sales & Marketing team and assisting with special projects is a key responsibility. This role reports to the Senior Commercial Operations Manager.

• Work with Central Systems (Opera, Cendyn B2B), CRM data report on data inconstancies and manipulation
• Manage and maintain specific catalogued sales data sets for management review
• Ensure data is not duplicated and carries consistent
• Preparing periodic reports for management
• Supporting on demand reporting requests
• Ensuring and setting reminders and follow-ups with sales teams globally for accounts updates/ sal

Data recording, accuracy and monitoring:

• Create and update new companies, contacts and input of activities where necessary
• Maintain data accuracy in B2B and B2C system for Global Regional Teams including travel trade, corporate, MICE, weddings, and relevant accounts to the sales team.
• Work with Sales to enrich the current Aman database to further analyse the date through regions, hotels and company type.
• Safeguard data from human or system error being modified inaccurately by monitoring daily on all key data more a responsibility for the Data processing Supervisor
• Identify duplicate profiles and merge them to maintain data within profiles to ensure current and accurate information is stored
• Maintain accurate IATA and/or Identification numbers for designated accounts
• Run a report of all new reservations to ensure they have been allocated an ORS number (especially coming from SynXis) both DPE and DPS
• Ensure data entry standards are adhered to when updating profiles. Coordinate any update in terms of the guest data entry manual and update the process.
• Ensure that whoever handles such data also adheres to data entry and governance procedures.
• Highlight to management using monthly reports to highlight data quality and other report such as activities, future lead, etc
• Coordinate under the direction of Data Governance stakeholder, the purge to ensure data is cleansed and data in systems is only kept as long as it's relevant, not clogging up the system and ensuring minimal chance of issues through data.

CRM:

• Monitoring daily the profile that do not qualify and take the necessary step to merge them or make them qualify for CRM purpose.
• Establish a structure of accounts, and then assign sub account to main account in CRM
• Manage and train new users
• Coordinating the data mapping in CRM
• Attend to on demand profile / data clean-up / update requests from HOD and CRM team

Sales

• Work on trade press clippings
• Assist with new letter creation and presentations
• Ad hoc special projects

AD Hoc:

• Assist the HODs or Commercial Manager on ad Sales administration tasks
• Agenda and report management

Overall:

• Able to work independently and is self-motivated
• Strong organizational skills and attention to detail

• Comfortable with basic use of Microsoft Word, PPT, Outlook
• Comfortable working with complex Excel documents
• Knowledge of how CRM systems function
• Ability to work independently
• Ability to manage multiple tasks simultaneously
• Fluent in English