Reservations Executive | リザベーションエグゼクティブ

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:

Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners – taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

アマンは、プライベートな邸宅にいるかのような心温まるもてなしと、常に小規模であること、そして美しさの際立つ非日常的な体験のできるプライベートなリゾート・コレクションとして1988年に創設されました。現在、アマンは、20のデスティネーションにて34軒のリゾートを展開しております。

This position is located at our Centravel Reservations in Tokyo, Japan or in our Central Reservations in Colombo, Sri Lanka.

場所：アマン東京、またはスリランカのコロンボ

• Handle reservation enquiries received by any available medium
• Provide reservations and concierge services over phone and email to Aman portfolio of resorts
• Prepare statistical reports using system resources such as Opera, Salesforce and call management systems

国内外のアマンの宿泊予約に関する電話やメールの対応、予約システムへの入力、また各ホテル予約課との連携業務が中心となります。英語でのコミュニケーション能力を活かせるお仕事です

• Close sales, upsell & cross sell to the best available resources and ability
• Achieve sales and reservations targets allocated, both room nights and revenue
• Assist your fellow team members achieve targets and maintain quality of service as one team
• Ensure any and all enquiries received by ACR are looked after as per the guidelines set by the company
• Ensure that the reservations systems and the data entered into the systems are accurate and are aligned with the SOPs in place
• Work together with the fellow team members of ACR and Resorts to ensure highest possible reservation services to all Aman guests and Trade partners etc
• Ensure that SOPs are followed and kept refreshed at all times
• Quality of service, conversion and accurate data entry on all systems is considered as key in this job role
• Prepare weekly and monthly conversion, occupancy and availability reports. Assist preparing production / occupancy. revenue reports on demand if requested by management

仕事内容:

• 電話、メールでの国内外アマンへの宿泊に関するお問い合わせ対応、並びに予約業務、システムへのデータ入力、
• 各ホテルのプロダクトトレーニング、システムトレーニング
• アマンセントラルリザベーションの拠点があるスリランカ、コロンボの予約チーム、並びに各ホテルの予約チームとの連携
• お客様、お取引先、旅行会社等との関係構築

• Business level English (reading, writing, speaking)
• Work experience in hotel reservations, hotel front office or hospitality industry
• Reservation system experience
• Right to work in Japan/Sri Lanka
• Self-motivated, cooperative, and responsible

応募資格:

• ビジネスレベルの英語力（読み書き、会話）
• 宿泊予約、ホテルフロントオフィスやホスピタリティ業界で実務経験がある方
• 予約システム操作経験者優遇
• 日本またはスリランカで働く権利
• 自らモチベーションを高め、協調性があり、責任感ある方