Information Technology Manager

The IT Manager is responsible for managing all aspects of the hotel's IT infrastructure, systems, and network operations. This role ensures seamless IT service delivery, data security, and effective communication between departments. As a member of the hotel’s leadership team, the IT Manager works to enhance guest experiences through technology while ensuring compliance with industry standards, hotel policies, and data protection regulations.

1. Assist in preparing the annual business plan for the department.
2. Control costs whilst ensuring guests and hotel get value for money.

 Communication

1. Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned.
2. Conduct regular brief, concise, well-prepared departmental meetings and ensure follow-up.

3. Responsible for smooth functioning of all systems related to Guest Internet, Opera PMS, Simphony Point of Sale, other software vendors. Ability to troubleshoot hardware and software problems.
4. Should have working knowledge of Opera PMS, Simphony POS, Back Office Accounting Applications like Sun Systems, Inventory systems and also should be able to handle HR/Payroll Related Application software’s & Access Control systems.
5. Responsible for upkeep of Wi-Fi systems and should be able to resolve Guest related internet issues.
6. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, Email Account and support for server/desktop/printer infrastructure.
7. Responsible for updating all systems and processes as per the guidelines of the Corporate IT.
8. Verify that all hardware is operating efficiently, and periodic maintenance inspections are properly performed.
9. Monitor all system operations and verify that they are operated properly. Provide training when deemed necessary. Report any problems to superior.
10. Verify that employees are not misusing the computer systems. Maintain a plan for protecting the system.
11. Maintain communication with hardware and software vendors. Update contracts and prepare budgets relating to system operations. Ensures that all systems are covered by the proper maintenance contracts and that preventive maintenance is performed as required
12. Keep up to date with the latest computers, operation methods and application software. Recommend system upgrades.
13. Monitor all alterations of data and the system and items taken out of the systems area.
14. Verify data is updated daily and monthly as well as saved.
15. Ensure daily, weekly and monthly back-ups are performed and implemented without fail
16. Ensure all back-ups are kept in a fire-proof location off property.
17. Take care of ownership rights and copyrights for all software used by the hotel.
18. Conduct “Self-Audit” of systems, security and emergency procedures according to the Hotel and Financial System Security Manuals.
19. Other duties as instructed by a superior.
20. Follow guidelines as per the Corporate IT
21. Follow Corporate IT Policy and implement in the Property.

Substitutions and Duties

Within the framework of your duties, you may be asked to carry out special tasks, not mentioned in this job description and defined whenever applicable by the General Manager.

To fulfil the role successfully, you must have the attitude, behavior, skills and values that are specified below:

1. Commitment to high level of customer service, both internally and externally
2. Excellent interpersonal skills via phone, digital and in-person communication with a natural response to ‘smile’
3. Excellent communication skills verbal and written
4. Excellent negotiation and persuasion skills.
5. Optimal management and organizational skills with ability to prioritize and meet deadlines in a dynamic and high-pressure environment.
6. Extensive knowledge of computers and software, including the Microsoft Office Suite and the Applications platform.
7. Team player with initiative, self-direction, self-discipline and discretion
8. Personal appearance neat and distinctive, positive body language with natural smile

 Other Responsibility

• To be ready and responsible when assigned to perform any other duties as designated by the higher management.
• Adjust to changes in job requirements and the hotel’s operational strategies to meet business needs.
• Maintain an efficient and effective administrative system
• Continue professional development by self-directed learning and participation in company sponsored training programs.
• Keep abreast of developments affecting your field of expertise.
• Follow all IT Guidelines as specified by Corporate IT Team

Degree or Diploma in Information Technology field. Along with in-depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification. 

• Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.

Required

• At least 5 years previous experience
• Position is open to Sri Lankan Nationals only.
• Overseas working experience in the same field would be an advantage.
• Must be prepared to be hands-on for 400 year old Heritage hotel.
• Must have excellent administration and communication skills.
• Above average competency in spoken and written English would be required