AccelOne is looking for a talented Account Manager with an advanced English level to be part of an important project. Company BackgroundAccelOne provides Outsourced IT resources to companies in the US and Latin America from their HQ in Kirkland, WA with offices in Buenos Aires, Argentina. Our company was created and built by seasoned technology professionals and entrepreneurs from a foundation of respect, transparency, fluid communication, and accountability.Summary Job Description
Responsible for a seamless delivery of services to Clients.
Create and manage a full-scale service delivery and resource planning schedule for staff augmentation engagements and project management engagements.
Tight coordination of activities with internal areas of the company (Sales, Human Resources, Project Managers and Team Leaders).
Ensure proactive monitoring of key deliverables and milestones of the engagements contracted by the Client.
Ensure necessary steps and dependencies to deliver services and releases.
Escalate key issues and concerns to ensure proactive mitigation of conflict with the client and team.
Identify client issues and needs by maintaining an excellent relationship with end-users and stakeholders.
Financial analysis (mainly revenue, cost, margin and profit, other KPIs)
Work with cross-discipline team members to validate assumptions and review individual plans with senior leadership.
Take ownership of critical incidents in the service delivery (not daily operations), coordinate with resolution parties and establishing effective communication between stakeholders
Support Sales and PreSales process.
Support Team Leaders and Project Managers when required.
Basic Qualifications
5+ years of relevant work experience in service/project/program management in the software product cycle driving features from initial planning and design, to implementation and release.
Native English Speaker.
Strong leader and decision maker with at least 4 years of experience in leading multidisciplinary digital teams (preferably software and web development).
Possesses extensive experience in the basics of service delivery / team leaderships / project management (estimation, project planning, resource planning, issue management, risk management, change management, communication planning).
Strong teaching skills with the ability to mentor and train your direct reports.
Excellent business communication, writing, and interpersonal skills to communicate clearly and effectively across all levels of the enterprise and to teams of varying disciplines.
Ability to clearly, proactively, and directly communicate directly with clients, customers and key project stakeholders.
Job Requirements
Project management / Service Delivery / Team Leadership proven experience
Exceptional customer-facing skills
Proficiency in leading teams
Strong organizational skills
Experience in dealing with third-party-provided services
Operational ability in a diverse, large-scale environment
Expertise in people management and leadership
Ability to manage and prioritize tasks efficiently
Solid resource planning and problem-solving skills
Readiness to demonstrate a proactive attitude
Excellent verbal and written communication skills
What we offer
100% Remote Work with a competitive compensation package.
Premium Co-working spaces to catch up with your teammates. (only in BA City)
Career Development Opportunities and training courses/certifications.
75% discount in English classes applicable for you, your family and/or your kids.
75% discount in an Online Training Courses platform.
Free Gym memberships and free subscriptions to healthcare and meditation mobile apps such as CALM, Meditopia, ZenApp, Synctuition, and more.
Free subscription to Online therapy with Licensed psychologists.
An opportunity to join a growing company that is oriented to service quality, transparency, communication, and providing the best enterprise complex solutions.
A creative, flexible, fun, and challenging environment with international clients.
