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Sales Operations Manager (Remote)
Ably
| 2023-12-13
Location: Remote, mainly UK based, as travel to our London hub will be required once a month.
Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. Chatting on WhatsApp, hailing an Uber, asking Alexa what the weather will be like tomorrow, working in the same Google Doc as your colleague: all of these things rely on complex, behind-the-scenes realtime infrastructure. That’s what Ably provides for companies like HubSpot, Toyota Racing Development, OfferUp, and Hopin.
We now live in a remote-first world where realtime digital interactions underpin our daily lives. In the near future, Autonomous Vehicles, IoT devices (e.g. connected fridges or environment sensors), and AI-powered experiences will be the norm. But new infrastructure is required to power it all.
The opportunity in front of us is immense. Our mission is to become the definitive realtime infrastructure of the internet while powering and accelerating adoption of realtime user experiences. We’re on track. Everyday we deliver billions of realtime messages to more than 200 million people in 80 different countries across web, mobile, and IoT platforms. But we can’t rest yet. In five years we want to reach one billion people everyday.
To see what life’s like at Ably, check out our careers page at https://ably.com/careers and read the story of how Ably's core values came to be.
Our Revenue Operations Manager will support our VP of Worldwide Sales and work in collaboration with our Sales organisation & Marketing Ops function to define, implement, and monitor our core revenue processes across all regions. You will enable our Sales and Customer Success teams to drive rapid growth through operational efficiency, process execution, data analysis and insights, and the selection and implementation of suitable methods and tooling to drive business outcomes. You’ll also take a primary role in driving proper documentation and execution of these processes, and assist in the coordination of sales enablement initiatives.
Duties
Organise new Sales initiatives & document commercial processes, driving accountability and consistency in their execution
Collaborate with Marketing Operations to drive alignment between sales & marketing ops, ensuring streamlined revenue process & consistent execution in our funnel
Liaise with other departments (Marketing, Product, Customer Success, Operations, people) to drive operational needs of the Sales & CS departments
Create, optimise and promote the use of efficient sales and customer success processes, to continuously improve sales efficiency
Implement critical solutions in areas such as sales forecasting, historical analysis, sales enablement, lead qualification, sales commission plans, and more
Maintain and manage the Sales & Service portion of our CRM platform (HubSpot), and other tools in our Revenue tech stack
Partner with other teams to manage technical integrations between our product, our operational processes, and our Revenue tech stack.
Continually assess how to leverage new and existing tools in commercial teams and beyond, to generate maximum commercial success & improve our velocity
Analyse commercial metrics and KPIs, and alert Sales and Marketing leadership early of emerging trends, opportunities, and threats
Participate in analysing the performance of channels, messaging, propositions & content, helping commercial functions to allocate resources/investments for maximum yield
Promote documentation & enablement priorities to drive performance and continuous improvement for Sales & Customer Success roles, both as teams and as individuals
Requirements
University degree in business, communications, CS, marketing, or a related discipline
Significant extensive experience in a sales operations or other sales-focused administrative role, preferably in a high-growth, VC-funded tech startup or scale-up
Experience in driving process improvement & operational excellence across multiple focus areas: documentation, enablement, systems, and process
Deep understanding of tooling used by cloud startups and scale-ups, including HubSpot, Sales Automation, Data Enrichment, BI, and Customer Data Management
Commercial data modelling & architecture definition
Sales funnel & performance reporting processes
Reviewing the sales process, identifying drops in the funnels, highlighting and closing gaps in our visibility to the full customer journey
Data-driven, highly analytical with excellent attention to detail
Strong ability to handle multiple priorities and projects simultaneously
Ably is entering a new phase of growth led by an experienced senior team. You’ll be part of a successful, highly motivated, and extremely collaborative team.
To provide the infrastructure required for the next generation of the internet, to tell the world about it, and to support everyone inside Ably to do so we hire people who are ready and capable of taking on challenging problems in a high-growth environment.
We want to work in a company of inclusive people who treat each other well. To really thrive at Ably, you’ll need to believe in and be prepared to do your work in line with our values, which are:
Open for all. Open is a mindset. When open, we’re better collaborators, communicators and creators. Whether open source, standards, or protocols, open hearts, minds, and eyes. It’s better when it’s open.
Bias for action. We avoid analysis paralysis at all costs. We lean into doing in order to move us forward. When we have enough of what we need to act, we act.
Even the best do better. We want to be the best - but that doesn’t mean we rest when we are. Improvement and growth - true betterment - is an ongoing journey. One fuelled by curiosity and taking risks.
Technology needs humanity. Our technology means little without people - whether that’s how we treat our colleagues, or how we design developer experiences. Being human matters.
Dependable people make dependable things. Dependability is integral to our mission and technology, but being dependable starts with our people. When we care enough to take real ownership of our products and problems - all else will follow.
Bold creativity leads to the greatest rewards. When viewed through a different lense, what stands in the way can become the way. The bigger the challenge the easier the choice: bold creativity will always move us forward, create better outcomes, and set us apart.
A good, competitive salary
Share options
The chance to learn and grow with a fast-moving company, supported by a learning budget that gives you access to professional training, events, conferences, workshops etc.
Remote first: Unless you want to pop into our communal office space in Shoreditch, London, you’ll work from home most of the time, apart from when we have planning sessions and Summits. Travel to the office is at the employee's expense, apart from when we have Ably Summits
Your choice of high quality tech kit to work on
Home workstation set up budget of £500, plus an annual top-up of £150
Regular company away days and social events
Friday need-to-know drinks and snacks
Private health insurance, including Doctor@Hand
Access to private and confidential coaching or counselling via Sanctus
24/7 Employee Assistance Programme with AXA
A monthly wellbeing budget with Juno
Company contributions towards your pension
25 days of paid annual leave (33 days including bank holidays)
10 days of paid sick leave (including mental health days) per year
Dog friendly office for when you’re in the office!
If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.
We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity
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