RevOps Analyst

Job details

Job type full-time

Full job description

When i work is a remote first companyWhile we have an office in minneapolis, we are considering this a nationwide searchDue to the pandemic, our office is closed for nowHowever, if an onsite location is important to you in your search, you are welcome to work from our minneapolis hq once our offices re-open.

Who we are

We help hourly teams get shift done.

At when i work, everything we do starts with a mission to help hourly teams work better togetherWe deliver on that mission by making every piece of hourly workforce management - scheduling, time tracking, shift trading, team messaging, and more - easy and straightforward for managers and employees alike.

The data science and engineering team at when i work is a group of inquisitive and driven individuals who love solving problems using dataWe have built a best-in-class data environment and fuel insights throughout the organization on our product and customersWe work collaboratively together, invest in our processes and tooling, and move slow to move fastWe focus on projects that will have a big impact to the company and work to enable anyone to be a savvy data user.

What you’ll do

As a revops analyst, you will play a vital role in optimizing when i work’s revenue generating operations by creating processes and implementing systems in conjunction with the sales, customer success, marketing, finance, and legal teamsYou are the hub where all revenue generating operations come togetherYou will serve as the resident crm expert and enable the company to take full advantage of relevant tools and systems to facilitate lead flow and funnel managementYou will do this by architecting how each system, or piece of software, utilized by when i work interacts with our lead funnel to ensure coordination and maximal impactYou will also live in the data, creating reports and analyses to provide actionable insight to various team members throughout when i work.

Synthesize outputs from multiple systems into actionable, data-driven processes and strategies
Partner with marketing team to monitor and report on funnel operations and performance, and ensure application of appropriate actions
Serve as product manager for sales and success teams, gathering requirements and distilling feedback into technical solutions to optimize team’s effectiveness and efficiency
Work with various systems to create reports and analyses to provide insight into opportunity generation, lead quality and flow, and team performance
Communicate across multiple departments to coordinate and ensure alignment of effort to meet and exceed when i work goals
Partner with sales team to create and implement training materials and processes to ensure adherence to best practices
Ensure data quality within crm and related systems by creating effective workflows and audit reports
Ensure proper processes and systems are in place to support our cross-organizational efforts to scale
Identify, evaluate, and implement new systems, processes, or tools needed to meet company objectives
Support integration of new marketing tools, channels, and lead gen sources

Who you are

You are an operationally minded sales and/or marketing professional with a knack for applying technology and systems to revenue generating processesYou have excellent communication skills and are just as comfortable gathering requirements from non-technical business users as you are architecting solutions and communicating these requirements to engineersYou have a strong track record of driving superb performance in sales and marketing functionsYou never stop asking why, constantly forming and testing hypotheses, making sure to validate all assumptions with dataYou are equally able to grasp the big picture, and the various components working towards that endYou are insightful, resourceful, motivated, and find fulfillment by enabling others.

Experience and skills needed

Experience in software or technology sales, saas implementation, mobile apps or cloud software
Experience implementing and configuring crm, sales, and success tools such as hubspot, gong, and zendesk.
Technology savvy, mobile domain expertise, and ability to quickly learn new technologies
Proven ability to engage across internal corporate functions (marketing, support, product, development and executive teams)
Excellent organization and time management skills
Bachelor degree requiredBusiness or technical degree preferred.

What would be awesome to have

Experience managing budgets and/or quotas for sales teams
Understanding of workforce management solutions, human resource management software and payroll applications
Experience managing inbound and outbound lead funnels
Quota carrying experience in software or technology sales, saas implementation, mobile apps or cloud software

What’s in it for you

Employee stock options
Professional development allowance
Paid parental leave
Medical benefits - employee premiums paid 100% by when i work
Dental benefits
Paid vacation and holidays
Flexible work environment
401k match
Remote first culture including home office set-up stipend and ongoing telecommuter stipend
Casual dress code
Dynamic and dedicated team

We believe actions speak louder than wordsEvery encounter with our people and products should be memorable and helpfulChallenges are exciting, failure is how we learn, and we all have an entrepreneurial spiritBuilding an inclusive and equitable workplace isn’t lip serviceWe invest our time and our money in organizations that are not only working to diversify the current jobscape, but also investing in the future of talentWe’re motivated by a strong, innovative, and passionate work culture and we’re constantly searching for ways to improve and get shift done.

Whether you’re a perfect match or not, if it sounds like a good fit, we encourage you to apply.

The tech industry is notorious for its lack of diverse representation, and we're aware of the research showing that historically underrepresented groups are less likely to apply to a job if they don't believe that they meet all of the criteriaAre you hesitant to submit an application because you're not sure if you check every box? apply anyway! we would love to hear from you and figure out what you can add to the culture here at when i work.

We’d love to talk to you! please submit the following to apply:

Resume (including months/years of employment for each position).
Cover letter including:

An overview of your existing experience
A convincing reason why you’d like to work at when i work.

Must already be authorized to work in the united states on a full-time basis for any employer.

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